Key Roles and Responsibilities:
Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
Engages with stakeholders to deliver projects from original concept through final implementation
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
Manages the delivery of the project/programme, including rigorous scope control and change management
Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
Documentation and management of risks and issues
Ensures clear and concise communications to all stakeholders
Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
Coordinates activities of the project teams through task delegation, resource assignment and programme management
Knowledge, Skills and Attributes:
Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
Ability to establish strong relationships with internal stakeholders and external clients
Excellent client-centricity skills and ability to work at client sites
Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
Excellent written and verbal communication skills
Excellent team-building skills and ability to work in high-pressure environments
Ability to manage urgent and complex tasks simultaneously
Good business acumen and commercial skills
Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
Decisive with good attention to detail ability
Ability to promote project services to both internal stakeholders and external clients
Competent in project change management
Familiarity with the industry, domain, or technology related to the client's project
Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results
Flexibility in working with different time zone
Academic Qualifications and Certifications:
Advanced Project Management degree or equivalent with advanced related experience
Relevant project management certifications preferably PMP
ITIL certification is preferable
Required Experience:
Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment
Advanced client engagement experience
Advanced demonstrated understanding of the project/programme life cycle
Advanced demonstrated competency in project/programme change management
Advanced proven experience managing expectations when balancing alternatives against business and financial constraints