Director of Operations

OpSec is the world leader in brand authenticity and integrity, with a heritage spanning more than 40 years. We serve many of the world’s leading brand owners, licensors, and media rights owners (including around half of the Interbrand 100 Best Global Brands 2021) and are the only provider that addresses brand value and vulnerability across physical and digital domains. OpSec is also a provider of high-security and compliance solutions to governments. At OpSec, designers work with technologists, integrators, analysts, and domain experts to ensure solutions are brand-led, practical, and effective.

The OpSec portfolio of solutions helps brands monetize and protect their intellectual property. It includes on-product components (such as optical security and brand enhancement), digital platforms (including licensing management and product traceability), and online services (spanning online counterfeit detection, brand reputation protection, and digital content security). As opportunities and threats evolve, we expand our solutions to help brand owners navigate new challenges. Most recently this has included the takedown of NFTs that infringe upon the intellectual property of brand owners.

Position Summary & Objective

The Director, Operations Excellence, identifies, develops and implements transformational business improvement initiatives globally that resolve current challenges and establishes structured techniques for executing improvements, creating a culture of critical thinking, innovation and success.

Essential Functions Performed by the Position

Lead the identification and delivery of transformation initiatives that build new operational practices and resolve current pain points

Mobilize and manage projects to implement changes to operations through the leadership and direct influencing of cross-functional teams

Undertake targeted analysis of operational processes and practices using structured techniques such as value stream and root cause analysis

Identify and generate the data required to inform operational analysis and apply appropriate scrutiny of input data quality and structure

Prepare clear recommendations on improvement initiatives with benefits measurement frameworks, target metrics, and business cases

Define practical implementation plans for improvement initiatives that combine pragmatic solutions, prototyping, de-risking, and rapid results

Bring best practices in service operations, service model design, process optimization, and customer services for managed service operations

Create a prioritized and balanced portfolio of improvement initiatives with logical categorization, themes, and reward/risk/time characteristics; report on the progression of initiatives, ensuring the integrity of target outcomes/benefits and resolving issues and risks quickly with the ELT

Drive the execution of improvement initiatives, adoption of new operational practices and ongoing culture of success through direct influence of diverse stakeholders

Knowledge, Skills and Abilities

Ability to apply recognised structured problem-solving techniques, particularly in operational process contexts and service environments

Practical knowledge of root cause analysis, value stream analysis/mapping, hypothesis/issue-based analysis, and operating model design

Understanding of service management and service operations principles and methods, such as the hourglass model, ITSM, and ITIL

Practical knowledge of process principles and re-engineering e.g. how processes start/end with customers, results-oriented not process-oriented

Ability to model, prototype, and evaluate alternative solutions and demonstrate the respective costs, benefits, and risks of alternative options

Strong business case development skills and ability to clearly present quantitative and qualitative rationale for improvement and change

Proven ability to lead cross functional and virtual teams, with highly advanced influencing skills and practical working practices

Highly self-motivated and resilient, able to work autonomously and in challenging environments that may be resistant to change

Exceptional interpersonal and communication skills, as adept at working with front-line operational teams as with executive leaders

Ability to apply strong project management and reporting disciplines, including agile ways of working and addressing ambiguity

Required Education and Experience

· Bachelor’s degree in business administration, engineering, or related discipline

· 10 years’ experience in operations management, process improvement or related field

· Experience in leading consultancy and/or in corporate roles in managed service businesses/service operations preferred

· Proven track record of leading and executing successful process improvement initiatives

· Demonstrated ability to influence and lead change at all levels of an organization

· Excellent analytical and problem-solving skills

· Strong project management skills

Licenses or Certifications Required

Certification in Six Sigma or other process improvement methodology

What we offer:

OpSec offers competitive benefits, tailored to each region in which we operate. In addition to benefits, our employees enjoy perks such as company-sponsored wellness programs, volunteer opportunities, regular team building and engagement events and learning and development opportunities. We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic

protected by federal, state or local law.