Telecaller Support Intern

Company Description

Estrella Digitals is a dynamic media and entertainment company based in Noida, India. We specialize in music marketing, events, and artist management, aiming to elevate the entertainment industry through innovative solutions. Our services include music marketing, event planning, and artist management to support artists in achieving their full potential. We value creativity, innovation, and excellence in all our endeavors, and we strive to build long-term partnerships based on trust and mutual success.

Role Description

This is a full-time on-site role for a Telecaller Support Intern at Estrella Digitals. As a Telecaller Support Intern, your day-to-day tasks will involve making outbound calls to potential clients, answering incoming calls, providing information about our services, and assisting with customer inquiries. You will also be responsible for maintaining and updating customer databases, generating leads, and supporting the sales team in achieving targets.

Qualifications

Excellent communication and interpersonal skills

Ability to effectively communicate information and explain services to potential clients

Proficiency in spoken and written English and Hindi

Strong phone etiquette and customer service skills

Attention to detail and ability to accurately record and update customer information

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Basic computer skills, including knowledge of MS Office

Prior experience in a customer service or telecalling role is a plus

Interested in the media and entertainment industry