Client Services Representative

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

High School Graduate or Equivalent

Experience / Qualifications

Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information. Must be a team player with ability to collaborate interdepartmentally and with clinical staff.

Capacity to multi-task with computer programs while providing patients the highest level of care and attention.

Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas to ensure completeness of task and customer satisfaction. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.Previous experience in a hospital setting preferred.

Position Summary

The Client Services Coordinator will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. This position is responsible for registration and scheduling for rehab clients.

Greet each of the participants/patients upon arrival and meet their needs in a timely manner.

Answer phones.

Prepare participant/patient files.

Complete patient/participate general information, enter participant data into software program.

Schedule appointments, and get all necessary documentation for insurance and reimbursement.

Obtain authorizations and verify patient insurance /benefits.

Maintain the PHS grid and coordinate support staff responsibilities.

Performs other duties as assigned.