Service Advisor

ABOUT GEORGE MOORE CHEVROLET:

Welcome to George Moore Chevrolet located in Jacksonville, Florida. Customer satisfaction has been the cornerstone of our operation since we opened in 1986. We are proud of the community we serve and in return, that community has voted on Bold City Best, Best New Car Dealership! As a sign of our appreciation for the First Coast, it is a core value to give back to our community. Whether it's supporting small businesses or donating to local schools-George Moore Chevrolet is ingrained in the community.

George Moore Chevrolet started serving the Jacksonville area in 1986. In 2010, we opened in a new location at 10979 Atlantic Blvd, Jacksonville, FL 32225 in the heart of the Arlington automotive community.

We take pride in our employees. We make sure we employ the best and continue to invest in them. Our well trained staff makes it easy and timely to do business, with each team member bringing a high level of experience and expertise so that we can continue to deliver excellent service.

PURPOSE OF THE POSITION:

The Service Advisor sells and schedules needed service work in the service department.

DUTIES AND RESPONSIBILITIES:

Schedule service appointments. Obtain customer and vehicle information prior to arrival when possible.

Greet customers in a timely, friendly manner and obtain any additional information.

Write up customer's vehicle problems accurately and clearly on a repair order.

Test drive the vehicle with customer as needed to confirm problem or refer to test technician.

Refer to service history, inspect vehicle at time of write up and recommend additional needed service.

Advice customer on the care of their vehicle and the value of maintaining it in accordance with manufacturer's specification.

Provide a complete and accurate written cost estimate for labor and parts.

Establish a "promised time". Check with Shop Foreman if necessary.

Obtain customer's signature on the repair order or on the write up sheet.

Establish customer's method of payment. Obtain credit approval if necessary. Establish a person who is authorized to approve additional work if necessary.

Notify the Shop Foreman, Technicians and other Service Advisors of incoming work.

Check on progress of the repairs throughout the day. Contact customer regarding any changes in the estimate or promised time. Explain cost and time requirements in detail and get proper authorization before additional repairs are performed.

Implement and maintain a service marketing program.

Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as needed.

Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.

Keep service department forms, menus and pricing guides up to date.

Participate in the dealership's fluid sampling system on a daily basis.

Inform customers of the importance of fluid sampling.

Remain focused and motivated in selling each and every customer exactly what their vehicle needs to stay properly maintained.

Explain completed work and all charges to the customer.

Implement a quality control process to eliminate comebacks.

Explain to the customer the "Customer Satisfaction Index" (C.S.I.) and its importance.

Handle telephone inquiries regarding appointments and work in progress.

Inspect all vehicles for body damage. Inform the customer and coordinate with the Body Shop if necessary.

Keep work area and service lane clean.

EDUCATION AND QUALIFICATIONS:

High school diploma or equivalent

1-2 years related experience preferred

Valid Florida drivers license

Reasoning skills

Customer service skills

Math skills

Computer skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.

Must meet company's requirements for employment

WORKING CONDITIONS:

The Service Advisor is regularly required to stand, walk, use hands to finger, handle or feel, reach, stoop, kneel, crouch and crawl. Required to sit, talk, listen and taste/smell. Must lift within the parameters of the responsibility of the job. Must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Regularly exposed to moving mechanical parts and outside weather conditions. May occasionally be exposed to noise, fumes or airborne particles, toxic or caustic chemicals. The noise level is generally moderate.

PAY:

Pay is $3,000 salary, not draw, per month plus commission

Commissions are based on gross labor sales.

Bonus for: MPVI Performance, Effective Labor Rate, Hours per Repair Order and Quarterly CSI

BENEFITS:

Medical, Dental and Vision for Full Time employees working 30 hours or more

401K after 1 year of employment

Longevity Fund/Bonus

1 week of vacation after 1 year of employment and 2 weeks after 2 years

Five paid holidays (New Years Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)

GM training for all

Closed Sundays

SCHEDULE:

Monday-Friday 7:30 am-6 pm

Rotational Saturdays 8 am-3 pm.

CLOSED SUNDAYS.

For further questions or assistance, please do not hesitate to reach out to or call . Feel free to stop by!