Client Services Advisor

Acne Studios is looking for a service-minded individual fluent in English with a strong sales focus, administrative skills, and empathy for clients' needs to join our Global team of Client Services Advisors. In this job, you will work within a department of crucial importance to our business and will learn about different aspects of e-commerce and the fashion industry. You will report to the Client Services Manager, North America and handle daily communications with our Operations team and our extensive Retail network to assist with the smooth fulfilment of all orders and returns. You will work actively to build and maintain a strong customer base and develop sales. Your assignments will include daily clients contacts through various channels (telephone, email, live chat, and social media) and executing the digital clientelling strategy. Excellent customer service skills are essential for this role. If you are passionate about Acne Studios and the digital side of the fashion industry, you will be a good fit for our team.

This is a full time position (40 hours per week) which might include weekends and evenings.

You will be based in our New York City office, 401 Broadway.

Responsibilities will include, but not be limited to:

Provide excellent, best in class service and support to our clients primarily through email, telephone, live chat and social media.

Navigate a high level of etail orders and logistics, with active use of our order management system and order database.

Contribute to the smooth fulfilment of all orders across channels (i.e. e-commerce, BOSHIP).

Develop an intimate knowledge of our customers' needs and work towards building relationships with our customers to ensure a personal client experience and increase customer retention.

Execute our clienteling strategy to build strong relationships with our etail and omni channel clients, focusing on loyalty and retention.

Proactively engage clients through our CRM tools and system.

Develop an intimate knowledge of our products and collections.

Proactively contribute towards driving client experience across channels.

Maintain a high level of luxury service awareness at all times.

Proactively work to drive turnover.

Desired qualifications:

At least 2 years of documented work experience within e-commerce customer service or retail.

Excellent written and spoken communication skills in English with an emphasis on proper grammar are required.

Familiarity with ticketing systems (Zendesk), Customer Relationship Systems (CRM), Order Management Systems (CHQ, WMS), and/or omni-channel initiatives.

Strong client relationship and interpersonal skills.

Positive attitude, friendly tone, eagerness to go above and beyond to impress our digital customers.

Highly motivated, solution-oriented but also a team player.

Reliable and excellent with time management.

Strong organizational skills, attention to detail and ability to multitask.

Fluency in English.

Additional language skills are highly meriting.

Salary Range: $45,000 - $50,000 annually and Medical Benefits