Director, Desktop Engineering

Req ID: 267317

We are currently seeking a Director, Desktop Engineering to join our team in LA County, CA, California (US-CA), United States (US).

Overview:

The Director of Desktop Engineering is responsible for the strategic direction of Desktop Engineering in support of business needs. The role will lead a team of Desktop Engineers and Desktop Support Analysts in the design, maintenance and support of all desktop technologies and users across multiple physical and remote locations. The Director of Desktop Engineering works closely with IT and business teams to align IT initiatives with business goals.

Responsibilities:

Responsible for the operation, maintenance, and support of all desktop infrastructure across multiple physical sites and remote locations

Manage a team of Desktop Engineers, providing technical leadership, strategic direction, delegation of responsibility and identifying and providing staff development

Research, propose and implement enhancements to the desktop infrastructure to meet company objectives

Responsible for the delivery of Desktop Engineering projects on time and within budget

Develop relationships with business stakeholders soliciting feedback on ways to improve support services and better align with business priorities

Work with IT stakeholders, pursuing opportunities to leverage technology to achieve IT objectives

Introduce and leverage industry standard reporting metrics through usage of KPI's, SLA's and OLA's

Compile weekly, quarterly and annual reports and metrics. Report out to management and customers

Create and implement policies and procedures to maintain efficient operations

Collaborate with the IT Infrastructure and Information Security teams to improve and enhance desktop security

Work to continuously improve Desktop Engineering processes by providing new and innovative ideas to increase automation, add value and ensure quality customer service

Periodic travel will be required

Required Qualifications:

10+ years proven experience, designing, building and maintaining desktop technology infrastructure.

5+ years in Desktop/End User Services management positions of increasing responsibility.

3 years' experience supporting government clients.

Bachelor's degree in IT related discipline or equivalent experience.

ITIL Foundation Certification required.

Must be a US citizen.

Preferred Qualifications:

Experience supporting and maintaining desktop, endpoints, and users.

Demonstrated experience implementing, managing and maintaining IT Service Management tools.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $140,000 - $175,000 per year. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position may also be eligible for incentive compensation based on individual and/or company performance.

Candidate must be within reasonable commuting distance of or able to relocate to Los Angeles County, California.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.