Cloud Support Trainee/Trainer

Our organization is looking for a Cloud Support Trainees with 0-1 years’ experience, who is like to develop their career in support capabilities for the online infrastructure through live Support-Chat, Email, and Phone.

Roles

A detailed understanding of the common technologies found in enterprise IT environments.

Assist the daily operations of cloud department

Provide support to the clients in terms of AWS and its services

Interacting with clients, providing cloud support, and making recommendations based on client needs.

Provide technical support for cloud-based issues about Azure, O365 and AWS

Technology focused, self-motivated and proactive in problem solving.

Keen interest in learning cloud technologies.

Analyzing complex and/or sensitive events detected in Cloud environments.

Independently debug complex product problems.

Proactively maintain broad knowledge around cloud engineering trends and advancements

Requirements

- 0 to 1 year experience

- Good in oral and verbal communication.

- A drive to learn and bring in new ideas, test and implement them

- Basic understanding of cloud - Advantageous

- Knowledge of networking,AWS,Azure,Cloud Computing

- Hands on experience and understanding in MS office

- Basic understanding of customer service.

Job Type – Full-time