Technical Account Manager (Hybrid)

Job Description

ISI Enterprises is seeking a highly motivated and detail-oriented Account Manager to join our team. The Account Manager will be responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders, and onboarding our clients to our services. Account Managers liaise between customers and cross-functional internal teams as the client's main point of contact to ensure the timely and successful delivery of our solutions according to customer needs.

Duties/Responsibilities:

The candidate must be skilled in understanding and managing the landscape of technical tools and operationalization of the technology within cross functional environments. The candidate must also communicate well, motivate, and lead cross-functional and individual contributor teams independently and participate in coordinating responses.

Be the primary point of contact and build long-term relationships with clients

Conduct email, phone, online presentations, screen-share and in person meetings with all assigned clients

Keeping accurate and updated notes regarding client accounts

Liaise between the client point of contact and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives

Conduct regular check-ins with clients to ensure satisfaction and address any issues or concerns

Manage customer expectations

Develop a trusted advisor relationship with C level executives

Communicate clearly the progress of biannual initiatives to internal and external stakeholders conducting business reviews

Maintain professionalism while resolving client complaints

Maintain job knowledge by staying up to date with CMMC, cyber security, Managed Services and the tools that we deploy

Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

Provide regular reporting to management on client satisfaction, retention, and growth

Qualifications:

United States Citizenship required

Experience overseeing technology implementations

Experience with the NIST CSF, NIST 800-171, and CMMC 2.0 lvl 1-3

Experience with Asset Management tools and strategies

Excellent analytical and problem-solving skills

Excellent communication skills (verbal and written), ability to influence without authority

Ability to balance risks in ambiguous and complex situations

Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and multi-functional teams

Highly motivated to contribute and grow within a complex area of emerging importance

Proficient in use of Office 365 Suite

Demonstrates excellent organizational direction, time management, problem-solving, prioritization, goal setting, leadership, motivation, negotiation, and interpersonal relations

Works well under pressure and within time/budget constraints to solve problems or meet objectives

Strong analytical/problem solving skills and cross functional knowledge across multiple IT operational and security disciplines

Ability to communicate technical concepts to a broad range of technical and non-technical staff

Must possess a high degree of integrity, be trustworthy, and have the ability to lead and inspire change

Experience working with a complex team to meet strategic and tactical objectives

Collaborate with the sales team to identify upsell and cross-sell opportunities

Preferred Qualifications:

Associates Degree or equivalent work or military experience

Experience with ConnectWise products

Experience with MSP or MSSP

What we offer:

The salary range for this role is $60,000-$75,000

Opportunity for Hybrid work

A competitive salary and benefits package

A casual, friendly, and relaxed work environment

Professional growth encouragement and support

Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

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