Patient Service Representative

Overview:

About Forefront

When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.

You’ll Enjoy

You’ll be the first point of contact for our patients and deliver a professional and high-quality patient experience. Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.

Entrepreneurial spirit

Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.

Learning & Development

We provide training and development programs for all types of roles.

Growth opportunities for all

No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.

Total Compensation and Rewards:

Employee benefits- Medical, Dental, Vision

Employee Assistance Program (EAP)

401K retirement plan with company match

PTO/ Vacation pay

Internal mobility

Employee discounts

Referral bonuses

Working hours:

Monday-Thursday: 730A-445P

Friday: 730A-12P

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Responsibilities:

Performs opening and closing clinic duties

Greets patients, checks in for appointments and verifies insurance

Scans documents into electronic health record

Maintains tidiness of waiting area and reception counter throughout the day

Checks schedules for added, canceled and no-show appointments throughout the day

Schedules follow up appointments as needed

Responds to designated tasks in the electronic health record

Orders clinic office supplies

Sells and tracks cosmetic products

Distributes mail

Prepares for next day scheduled appointments

Qualifications:

Education

High school diploma or equivalent is required

Knowledge, Skills & Abilities

1-2 years of recent medical office experience or in a similar capacity is preferred.

Proficient in basic computer functions.

Ability to learn new software quickly.

Must possess excellent customer service, communication and organizational skills.

Ability to operate standard office equipment.

Ability to type a minimum of 40 wpm is preferred.

Must possess attention to detail.

Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

Ability to respond positively to constructive feedback and direction from supervisors.

Must demonstrate professional appearance and manner at all times.

Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

Ability to maintain confidentiality of information.

Permanent