Assistant Front Office Manager

Overview:

South Florida’s beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We currently have an opportunity for a well-rounded Assistant Front Office Manager to join our Pier Sixty-Six Resort opening team!

Reporting to the Front Office Manager, the Assistant Front Office Manager will assist with the management of all aspects of the Front Office functions (Front Desk and Call Center) in accordance with Pier Sixty-Six standards, AAA, and Forbes Travel Guide Standards.

Responsibilities:

Maintain complete knowledge of and comply with all resort and departmental policies/service procedures/standards.

Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e., reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests.

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.

Promote and successfully track departmental and organizational initiatives e.g., upsell programs, etc.

Ensure front desk agents properly complete required checklist items at the end of each shift.

Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.).

Instills a calm, organized approach when interacting in stressful situations.

Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.

Ensure that sufficient staffing is present to meet the daily business demands.

Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.

Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.

Assist leaders in recruiting, hiring, training, and successfully supporting and managing the talent of all new and existing team members.

Qualifications:

A minimum of one year of supervisory experience in a high-volume setting is preferred.

Previous hospitality experience in a Five Star, Five Diamond quality organization preferred.

Previous experience with Windows, Office, and property management systems highly desirable.

Must be able to understand, speak, read, and write in the basic English language.

Ability to effectively communicate and provide directions in a clear, concise, and professional manner, both verbally and in writing.

Demonstrate ability to compute basic arithmetic.

Must be available to work varied shifts and flexible schedules.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

Group medical, dental, vision, life, and disability benefits

Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

An employee assistance program

Paid time off/sick time

Participation in a 401(k) plan with a company match

Complimentary team member meals

Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort

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