IT Support Specialist

Company Overview:

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Overview:

As an IT Support Specialist at Humanscale, you will combine your robust technical expertise with exceptional customer service skills to assist our global internal user base. This role offers a stimulating environment for early to mid-career professionals proficient in technologies like Office 365, printing, and various security tools. This is a full time in-office position.

Responsibilities:

Maintain Information Technology systems and provide end-user support:

Provide on-site support to ensure the continuity of computer systems for all users.

Install selected software and hardware products.

Repair hardware, e.g., desk phones, desktop computers, laptops, and printers.

Configure user security accounts and new system builds.

Perform virus prevention, detection, and removal.

Troubleshoot and correct wired and wireless network issues

Maintain WAN & LAN switches and routers

Respond to and resolve various Service Desk requests

Document and Design:

Build and manage internal documentation

Participate in meetings, conferences, conference calls and planning

Evaluate technologies and make recommendations for improvement.

Troubleshoot issues and outages.

Meets physical demands of the position including the ability to lift, push, and pull up to 45 pounds; ability to bend, stoop, and stretch as required for placement and retrieval of materials or equipment on shelving.

Qualifications:

Minimum two (2) years’ experience within Information Technology

Bachelor's degree in Computer Science or related field is preferred

Microsoft MCSA, A+ certification a plus

Strong knowledge of the following technologies:

Active Directory

Windows 10

Microsoft Office 365 Suite

LAN and WAN networks

Dell desktop and laptop computers

Configure user security accounts and new system builds

Research solutions to hardware and software issues

Performs other duties as may be assigned

Competencies

Great attention to detail

Excellent communication and people skills are required

Creative thinker and strong troubleshooting and research skills

Ability to work independently

Ability to multi-task in a fast-paced environment

Benefits

Competitive salary

Medical Benefits (Medical, Dental, Vision)

HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter Benefits

Medical Discounts

Ancillary Benefits

Accident, Critical Illness, Hospital Insurance

Basic Life and AD&D, Voluntary, Spouse, and Child Life Insurance

Health Advocates

EAP, Complementary Life and Short-Term Disability

Pet Insurance

Employee Discount Programs

401k with Employer matching (Pre-Tax and Roth)

100% Vested

Paid time off (including 15 PTO days and ~10 holidays)

Maternity PTO

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)

Permanent