Manager - IT Business Analysis (Software Development)

Our Company:

About Us:

American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home and dwelling insurance to families throughout the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years. We have also rated among the Top Workplaces in the USA by USA Today for the past four years.

A Day in the Life:

Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at

This Job:

The Manager of the Business Analysis will lead a team of Business Analysts to achieve best in class requirements gathering and deepen the IT organizations understanding of business processes. The Manager will interface with key stakeholders across Business and IT teams to document intake, prioritize, define scope, define benefits, and structure business processes. The Manager is the sounding board to the IT team to mitigate requirement ambiguity while coaching the BA Team to achieve a best-in-class requirement gathering processes. The Manager will act as a player/coach, facilitating projects themselves as well as coaching the team. The Manager will actively manage the resource forecast and allocations to ensure alignment with the division budget and delivery of corporate strategic goals and objectives.

What You’ll Do:

Be a key contributor to develop roadmaps for new programs including the business case, implementation plans, resourcing, building consensus, prioritization and coordinating communications between cross-functional teams and external partners.

Coach and develop BA team to improve efficiency, quality, and processes as a team and create personal successes individually.

Serve as a Subject Matter Expert in requirements gathering and other BA skills, sharing information, trends and lessons learned with the team and others.

Lead a culture of documentation and compliance – helping the IT organization mature its process management.

Support multiple product backlog value streams in managing deliverables from kick off through implementation

Audit BA deliverables and drive continuous improvement.

Lead as a business process expert and help the BA Team to achieve the same goal.

Become a Subject Matter Expert with American Integrity product portfolio.

Partner with matrix managers to access opportunities for continuous improvement.

Partner with business stakeholders and advise on system solution options, risks, and priorities.

Communicate effectively with business leaders to guide decision-making on solution options

Engage appropriate business resources to prioritize projects and update stakeholders on progress toward resolution.

Coordinate with vendor(s) to ensure proper documentation and priorities are communicated while monitoring progress towards resolution.

Participate in coordinating business product deliver releases following an Agile methodology and practices.

Develop new processes and tools to improve transparency and communication across teams and to scale the business.

Perform resource allocation to meet project milestones. Resources include internal staff and external consultants.

What You’ll Need to be a Top Candidate:

Education: Bachelor’s Degree Required or equivalent combination of education and work experience.

Experience: At least 5-7 Years of technology and/or BA experience. Management experience required. 5-10 years of experience administering a policy administration system from an IT perspective is required. 5+ years of Property & Casualty Insurance experience required.

Skills & Knowledge:

Excellent communication, negotiation and interpersonal skills.

Experience in policy administration system replacement and implementation.

At least 7 years of experience in ITS related management positions, with a demonstrated record of career advancement as indicated by increasing levels of responsibility.

Proven track record of leading, mentoring and coaching BAs.

Extensive insurance industry expertise.

Functional manager with Agile practice execution expertise.

Excellent organizational skills.

Excellent written and verbal communicator.

Proven ability to collaborate across the entire organization with multiple stakeholders.

Able to manage multiple initiatives in a dynamic customer-facing environment.

Your Environment:

Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers. #LI-Onsite

Schedule: In-office in Tampa, FL headquarters.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

American Integrity Insurance Group is an Equal Opportunity Employer

Permanent