Observability and Monitoring Engineer - Contractor - Remote

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Observability and Monitoring Engineer -Contractor- Remote or Hybrid Cary, NC

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

The IaaS Observability and Monitoring (O&M) Engineering team is looking for an Engineer to implement and support enterprise-wide solutions to meet the current and future monitoring needs for all of SAS Institute, Inc.

Contract duration- 6 months

As an Observability and Monitoring Engineer, you will:

Configure infrastructure, network, database, application, log and synthetic monitoring.

Create and support required dashboards with data visualization.

Research new features and integrations in monitoring tools.

Prepare and conduct system and programming tests requiring interfacing of hardware and software.

Work closely with Global Information Security to implement solutions that enhance SAS’ security posture.

Diagnose and resolve user and operational problems.

Provide support to production issues and major incidents.

Interact with other teams for understanding requirements, testing, and implementation.

Identify automation and standardization opportunities in daily tasks.

Enhance monitoring and identify operational gaps to ensure a stability and performance.

Provide software support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features.

Document new and existing O&M solutions for the team and our internal customers.

Determine how new solutions will have implications on operational support and provide processes for mitigation.

Develop automation scripts and configurations to deploy and manage monitoring solutions efficiently.

Follow and promote monitoring best practices across the organization.

Required Qualifications

3+ years of experience in a Site Reliability Engineer or related role.

Bachelor’s degree in computer science, Information Technology, or related field.

Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Strong knowledge of Datadog and other monitoring tools.

Strong scripting and automation skills (e.g., Python, API, Bash, PowerShell).

Working knowledge of ServiceNow ITOM Event Management and ITIL concepts.

Experience with container orchestration platforms (e.g., Kubernetes) and cloud environments (AWS, Azure, GCP).

Familiarity with distributed systems, microservices architecture, and modern application development practices.

Willingness to be a member of an on-call rotation.

You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred Qualifications

Knowledge of Zabbix and other monitoring tools.

Certification in relevant monitoring technologies

Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts.

Working knowledge on DevOps, continuous deployment and monitoring.

Knowledge of other monitoring tools such as Grafana, ELK stack, New Relic, etc.

General knowledge of networking and firewalls.

World-class benefits

Highlights include...

Comprehensive medical, prescription, dental and vision plans.

Medical plan options include…PPO with low annual deductible and copays.

HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).

Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!

An industry-leading 401k plan.

Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.

Volunteer Time Off, parental leave and unlimited paid sick days.

Generous childcare benefits for all full-time employees

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Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: . Also view the notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “(url removed)” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

SASCLOUD

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