Optical Customer Service Rep

Optical Customer Service Rep requires: & Must have optical experience & High school & Telephone/Email Etiquette & Active Listening & Familiarity with electronic communication methods such as email, instant messaging and chat services Optical Customer Service Rep duties: & Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions & Prioritize and problem solve customer issues and concerns.

& Manage customer late lists, moving late jobs through the lab and communicating with customers.

& Perform other duties within the customer service department or other areas as assigned & Maintain a clean and organized work environment.

& Observe all company policies, rules, and safety practices.