Team Member

Job Description

Overview: We are looking for enthusiastic individuals to join us at our brand new location of My Big Fat Shawarma! As a Team Member, you will play a key role in delivering exceptional customer service by providing a friendly and efficient dining experience. If you have a passion for Middle Eastern cuisine, enjoy working in a fast-paced environment, and thrive in a team-oriented atmosphere, we encourage you to apply!

Responsibilities:

Food Preparation: Prepare and assemble menu items according to restaurant standards and customer preferences.

Customer Service: Greet customers warmly as they approach the serving line, provide menu recommendations, and assist with any inquiries or special requests.

Order Accuracy: Ensure orders are accurately taken and entered into the system, paying attention to specific dietary needs or modifications.

Efficient Service: Work quickly and efficiently to maintain a smooth flow of service during peak hours, minimizing wait times for customers.

Maintaining Cleanliness: Keep the serving area clean and organized at all times, including replenishing utensils, napkins, and condiments as needed.

Cash Handling: Process customer payments accurately using cash registers or POS systems, and issue receipts as necessary.

Team Collaboration: Communicate effectively with kitchen staff and other team members to ensure timely preparation and delivery of orders.

Adherence to Health and Safety Standards: Follow proper food handling procedures and sanitation guidelines to maintain a safe and hygienic work environment.

Upselling and Promotion: Promote additional menu items or specials to enhance the customer experience and increase sales.

Customer Satisfaction: Monitor customer feedback and address any concerns or complaints promptly and professionally, striving to exceed guest expectations.

Qualifications:

Previous experience in a similar role, preferably in the food service industry or fast casual dining environment.

Excellent customer service skills with a friendly and approachable demeanor.

Ability to work efficiently under pressure and multitask in a fast-paced setting.

Strong communication and interpersonal skills.

Basic math skills for handling cash transactions and calculating order totals.

Knowledge of Middle Eastern cuisine and ingredients is a plus.

Availability to work flexible hours, including evenings, weekends, and holidays.

If you are passionate about providing exceptional service, enjoy working with a diverse team, and love Middle Eastern cuisine, we would love to hear from you! Please submit your resume and a brief cover letter detailing why you are interested in joining our team.