IT Operations Management Tech LeadIT OPERATIONS MANAGEMENT TECH LEAD

Job Description

IT OPERATIONS MANAGEMENT TECH LEAD

Executive Summary

We are seeking an IT Operations Management Technical Lead who has extensive professional experience in software development and a deep understanding of technology to take a leading role in building, implementing, and maintaining all software systems. The ideal candidate will be responsible for leading software development as well as the quality of the deliverables, leading the day-to-day technical operations and maintenance of a diverse portfolio of complex software applications including but not limited to sales channel EDI connection, e-commerce platform, Logistics WMS and TMS, CRM and other ERP functionalities, etc. The technical lead will work with the project manager and BSA to maintain highly available systems, implement process automation, optimize Operations team efficiency, implement best practices, and provide technical guidance to government stakeholders.

Our Values

We lift each other up and deeply care about our employees as a whole person. Our actions, communication, and policies mirror these values. At PicassoTiles, you will be working alongside teams that prioritize respect, friendliness, and are drivers of their passion in loving what they do. To learn more, visit About Us (picassotiles.com). To be considered, please email your resume and cover letter to .

Duties and Responsibilities

Provide technical leadership to the IT Operations team that provides system operations, change management, configuration management, user support and training. This team includes application, systems, and outsourcing engineers who manage and maintain the high availability of a portfolio of applications.

Oversees all technical resources and projects, analyze briefs, write progress reports, identify risks, etc.; help advance the development resource and establish strong cross-functional collaboration.

Liaising with both internal and external engineering resources, management, and clients to ensure projects are completed to standard; coordinate team efforts to resolve service interruptions and other operational issues.

Lead troubleshooting, recovery, and root cause analysis efforts. Coordinate with various stakeholders as well as outsourcing engineers for advanced troubleshooting support.

Communicate service interruptions and change activity to stakeholders including internal and client management as well as other affected teams.

Apply Agile, Kanban, and Scrum techniques to implement Operations tasks, and optimize resource assignments and efforts as priorities change across competing workstreams.

Analyzing existing operations and scheduling training sessions and meetings to discuss improvements; proactively identify and coordinate change activity involving Operations, software development, and both internal and external stakeholder teams.

Develop and refine standard operating procedures for application support and maintenance.

Collect and report operational metrics including service level agreement compliance.

Coordinate with application leads to deliver maintenance software releases.

Maintain a hardware and software license inventory.

Work closely with the Executive Leadership and the Finance Department to project development schedule, budget, resource plan, and deliverables compliance.

Identify and present best practice recommendations to improve Operations, including automation.

Motivate staff and create a space where they can ask questions and voice their concerns; being transparent with the team about challenges, failures, and successes.

Requirements and Qualifications

Bachelor’s degree in computer science, engineering, or a related field. 5 years of experience.

Excellent technical, diagnostic, and troubleshooting skills.

Diversified experience in software development of multi areas, preferred e-comm platform, ERP, CRM, EDI, API, WMS, TMS, etc. Relevant Management certification may be required.

Experience in a similar role would be advantageous.

Strong leadership and organizational abilities.

Willingness to build professional relationships with staff and clients.

Excellent communication, motivational, and interpersonal skills.

What we offer:

Salary of $120 - $160k, plus bonus

401(k) with company matching

Health Benefits including but not limited to medical, dental, vision, LTD, life insurance

Paid time off

Equal Opportunity Commitment Volcus, LLC is an equal opportunity employer and promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, citizenship, military service obligation, veteran status, or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, advancement, and our decisions on employment are made to further the principle of equal employment opportunities for all employees.Company Description

Volcus, LLC is a world leader that started with a few toy enthusiasts that wanted to provide toys that required no instructions and made open-play possible for kids everywhere. Volcus, LLC, parent company of PicassoTiles that leads the magnetic building block toy industry by providing toys for children that ignite the imagination to create masterpieces. We are a thriving e-commerce business that is focused on further expanding our market share, utilizing the best technology for efficiency, while building strong teams that support one another with creativity, innovation, and continuous improvement.

Our actions, communication, and policies mirror these values. You will be working alongside teams that prioritize respect, friendliness, and are drivers of their passion in loving what they do.