IT Support Technician

Job Description

North American Studio IT Support

Indigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, their partner ecosystems, and enterprise IT departments.

We are hiring an IT Support for our Technology Enablement team who will be responsible for all aspects of IT including network infrastructure and administration, endpoint management, tool configuration and license management, and end-user support. This role is located in Seattle, WA and requires being onsite 5 days a week, supported by the larger global team.

What are the responsibilities of the role?

As an IT Support, the responsibilities include, but are not limited to:

• Leads the successful delivery of complex IT Infrastructure projects from planning and design to implementation.

• Implements network security and oversees the administration of the company’s network

• Oversees the administration and maintenance of the company's entire infrastructure

• Interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner

• Installs, maintains, upgrades, and troubleshoots networking solutions, including but not limited to enterprise-level Cisco route/switch and Wireless solutions

• Develops and reviews project scope to include work services estimate, services, resource assignments and allocations, and statements of work for assigned projects

What are the required qualifications of the role?

• 3-5 years of experience as IT Support Technician (providing L1 – L3 support)

• Comfortable working in complex technical environments

• Technical Skills Required:

o Azure AD (Now Entra)

o Intune Management (Endpoint Management)

Windows 10 and 11

Mac OSX

iOS

Android

Teams Room (Android and Windows)

o Microsoft 365 full stack productivity apps (Including Purview)

o Device Procurement & Deployment at a global level

o Licensing Management

o Azure DevOps Management

o Helpdesk ticketing experience

o Network infrastructure management (Meraki)

o Documentation & reporting experience

o Automation/Run books/Scripts

o Cost analysis and control

o Customer Service

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• BS degree in Information Technology, Computer Science or relevant field or equivalent experience

• Willing to be in the Seattle Office 5 days a week to provide onsite support

Where can I score extra credit?

• Certification in Microsoft, Linux, Cisco or similar technologies is a plus

• Team player and good collaboration skills

• Good Customer Service Skills

• Working with Technical and non-Technical Users

What's in it for you?

Join our growing team and contribute your ideas and leadership in ways that are meaningful. This is work the way you always hoped it would be. Authentic feedback, support for your personal and professional growth, and empowerment to help shape the agency. We offer lots of perks including competitive compensation, full benefits, free parking, and a kitchen stocked full of snacks.

Expected Salary Range

$90,000 to $110,000 per year

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.

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