Technical Support - Bilingual in Vietnamese

Job Description

Are you ready to go uP?

We are named in Top Workplaces NYC for 2024

We are one of the winners of USPAACC’s Fast 100 Asian American Business awards

We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies

We were a finalist for Best ISO of the Year by ETA in 2024

Why Should You Join Universal Processing?

You want to work at a minority owned Fintech company that empowers small to medium-sized businesses

You are passionate to serve and support our local community and their growth

You get on-the-job training to get you familiar with the industry and the role

You get medical, vision, and dental coverage, generous PTO, 401k

We offer quarterly performance review for potential quarterly salary increase

You may receive H1B sponsorship for your great performance and commitment

Compensation: This is a non-exempt position, with a monthly salary of $3,000 in the beginning, with the potential for salary increase based on performance.

Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

Responsibilities:

Prepare, install, and configure software & hardware for deployment

Onboard and train new users for newly deployed software and hardware

Perform remote troubleshooting over the phone and through remote control tools

Identify and analyze issues for software and/or hardware

Partner with the Operations and Sales departments to provide the best solution for POS inquiries

Collect feedback from end-users and work with the Development team for future product improvement

Assist in inventory tracking and management

Qualifications:

Must be authorized to work in the US at the time of hire. We are an E-Verify employer!

Bilingual proficiency in Mandarin-Chinese is required.

Bachelor's degree in Computer Science, or the equivalent is preferred

Technically savvy with strong organization skills

Experience troubleshooting issues and achieving solutions

Able to take initiative to solve problem effectively

Self-motivated to learn new systems and installation of products

Able to accomplish tasks before deadlines and be detail-oriented

Able to work efficiently as part of a team and as an individual

Proficient with Excel and Word

Previous POS support related experience is a plus

About uP:

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

At Let’s Go uP, we are an equal employment opportunity employer.

To learn more about us, please visit us at:

Let's Go uP Together!

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