Optical Customer Service Rep

Optical Customer Service Rep requires: &* Must have optical experience &* High school &* Telephone/Email Etiquette &* Active Listening &* Familiarity with electronic communication methods such as email, instant messaging and chat services Optical Customer Service Rep duties: &* Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions &* Prioritize and problem solve customer issues and concerns.

&* Manage customer late lists, moving late jobs through the lab and communicating with customers.

&* Perform other duties within the customer service department or other areas as assigned &* Maintain a clean and organized work environment.

&* Observe all company policies, rules, and safety practices.