Service Desk Technician

Job Description

Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading …

We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high functioning team that is focused on serving others. As a Service Desk Technician supporting multiple clients, you will provide remote IT support, as well as perform occasional project implementation work.

Enable Resource Group is a privately held company that provides technology services primarily to churches and service-related nonprofit organizations. We have grown our business over the past twenty years by providing sound technology solutions and excellent customer service; our mission is to "Change Lives by Serving Those Who Serve."

Required Skills:

Proven ability to provide technical-world class service to clients and team members (Service attitude a must!)

Excellent verbal and written communication skills to technical and non-technical end users

Well organized and strong time management skills

Self-driven and able to work with little supervision

Ability to work and collaborate as part of a team

Proven ability to follow processes and document issues/resolutions accordingly

2-3 years in an IT support role troubleshooting tier I – tier II tickets with a mid to large sized company

Working knowledge of electronic ticketing systems

Working knowledge of current Windows OS

Current experience supporting Microsoft 365 applications

Proven knowledge with creating and managing users, groups, and objectives within Active Directory

Ability to undergo and pass a background check in accordance with state and federal laws.

Our wish list:

Understanding of PowerShell and/or other scripting languages

Working knowledge of MS Azure

Basic networking concepts such as DHCP, DNS, TSCP/IP and IP routing

MacOS experience

Working experience with ConnectWise

Professional certifications: A+, Net+, MCSE, MCSA

What we offer:

Fantastic company culture

Great work/life balance (8am-5pm, Monday – Friday); No on-call rotation

Competitive salary (This position is salaried, not hourly!)

Competitive health benefits (one of our medical plans is free for employees)

Generous PTO beginning day 1 (as well as all major holidays)

401k with a match

Opportunities for advancement and continued growth

And much more!

No calls please.