Shift Leader

We have an opening for a Chick-fil-A Shift Lead position. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment.

Responsibilities:

Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.

Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.

Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.

Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.

Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.

Making deliveries

Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.

Maintain food safety and cleanliness standards

Open and/or close the restaurant leading the shift as a key holder

Requirements:

You must be hard-working, team-oriented, friendly, honest and have great customer service skills.

Reliable transportation with a current driver's license is required

Be authorized to work in the United States

Be at least 18 years old

Must have a High School diploma or equivalent. Associates Degree preferred

Be available to work any time including Saturdays- time off can be given for special requests

Have at least one-year previous restaurant management or leadership experience is preferred.

Excellent verbal and written communication skills

The Shift Lead is responsible for

Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements

Coaching the behaviors of all Team Leaders and Team Members

Those behaviors include:

Sense of Urgency that creates surprisingly fast Speed of Service

Attention to detail that ensures preparation and production procedures are followed

Execution of systems that ensure a refreshingly clean environment

Maintaining a work environment that ensures and promotes food safety

Vigilant attention to the organization and appearance of the kitchen

As a Restaurant Leader you will:

Demonstrate a passion for the business and managing the overall operations

Find, train, develop and recognize the best people

Manage daily activities to ensure guests receive excellent customer service

Demonstrate a strong awareness and concern for food quality and safety

Adjust to multiple demands and shifting priorities

The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing. Please only apply if you are available to work these hours.

Behavior Characteristics:

Work a maximum of up to forty hours + overtime (if needed) per week in the restaurant

Allocate at least two hours per week to planning

Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members

Combine critical thinking and practical leadership to create a culture of innovation

Effectively coach and give direction

Intentionally and methodically grow and nurture relationships with the staff

Be able to connect with a multicultural team

Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year

Enthusiastically and passionately lead the Kitchen team

Additional Responsibilities:

Inventory management

End-of-Month counts and input

Maintaining accurate transfer logs

Effective & efficient ordering

Maintaining a LEAN production environment

Coaching, evaluating, and providing accountability for all kitchen Team Members

Troubleshooting and repairing equipment and facilities

Ensure all necessary preventative maintenance and cleaning on a per set schedule.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.