Service Operations Manager

On behalf of our client, we are looking for Service Operations Team Lead (Manager) who is in Building Equipment (OEM) space.

Responsibilities

Responsible for providing after-sales support.

Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.

Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.

Evaluate, ensure, and monitor the safety of all field staff and fieldwork.

Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.

To regularly meet the customers and clarify to achieve requirements according to contractual requirements.

Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.

Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

EA License No. : 22C0971 EA Reg ID : R21101298

Requirements

Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

At least 3 years of Customer and People Management working experience.

Good command of spoken and written English.

Possess a service-oriented mindset.

Candidates with facility management are welcome to apply.

Benefits

- Evergreen industry

- Opportunities for progression