Bilingual Customer Service Specialist

BILINGUAL CUSTOMER SERVICE SPECIALIST

THE COMPANY

Covarity is the leading software provider of post-origination commercial loan monitoring and analysis solutions for financial institutions that offer working capital lending products. With Covarity, you can standardize your monitoring operation, gain insight into your portfolio, and enhance your borrower relationships. Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company specializing in vertical market software

CSI Group is a leading developer of technology solutions for vertical markets globally. We are a publicly traded company on the Toronto Stock Exchange (TSX symbol is CSU). We offer the benefit of working with a medium-sized company while enjoying the support and opportunity of being part of a large organization.

THE POSITION

The Bilingual Customer Service Specialist position is an entry-level role allowing the successful candidate to learn all aspects of Covarity customer service, including English and French phone and email support. The successful candidate must have an aptitude for logical problem-solving and taking ownership until resolution.

JOB RESPONSIBILITIES

• Provide tier-one customer support by email and screen-sharing video calls

• Other duties as may be assigned by management (e.g., writing help content)

• Occasional 5 pm-8 pm on-call coverage (paid)

JOB QUALIFICATIONS

• Bilingual (English/French)

• Excellent written and verbal communication skills

• Proficiency with Microsoft Office suite of software

• College diploma or a university degree

Business Unit:COVARITY

#LI-DY1

#COVARITY

R39275

Remote/Remotely/Tele/Telecommute/From home