Customer Service Representative/ Front Desk Cashier

Job Description

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company.

Responsibilities

Greet and welcome guests as soon as they arrive at the entertainment center

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail

Update calendars and schedule meetings

Skills

Proven work experience as a Receptionist, Front Office Representative or similar role

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively