Service Coordinator

Job Description

Dispatcher duties and responsibilities

Receive and answer emergency and non-emergency calls

Record all the calls

Proactively address problems and suggest solutions

Receive and dispatch orders

Assess situation and prioritize calls

Oversee the route of field units and track delivery status of products

Coordinate schedule in the most effective manner

Inform field units about orders and traffic

Track and update call logs and data in software programs

Provide reports to upper management