Customer Service Representative

Job Description

Responsibilities:

· Serve customers promptly and efficiently with pricing, quotes, information, or troubleshooting.

· Prepare quotes, rental agreements, and sales agreements utilizing our rental software

· Coordinate rentals & sales orders with between customers and our service dept

· Work with the service mgrs. to keep our work orders and schedules updated

· Respond to after-hours calls and inquiries immediately (when on call)

· Routinely monitor emails and be in communication with our service team

· Spec-out prospective jobs with customers to find a solution to their application

· All paperwork is to be handled, organized, and filed according to procedure

· Build and maintain relationships with new and repeat customers

· Seek out customer feedback opportunities and reviews

· Update our customer/prospects list

· Work with Sales Managers to meet or exceed our sales quotas

· Cold calling

Requirements:

· Bachelor’s degree in business administration or relevant field.

· Proven experience in customer service

· Outstanding written and verbal communication skills.

· Good understanding of management practices and techniques.

· Excellent interpersonal skills.

· Self motivated to pursue and develop customer rapport

· Familiarity with CRM platforms.Company Description

Our company is searching for a motivated and experienced customer service rep to join our team! Our company is growing and we are looking for a someone who can provide outstanding customer service to our growing clientele. To qualify for the role, our ideal candidate will have experience working in customer service and familiarity with programs such as gmail, outlook, salesforce or zendesk. In addition to being an excellent communicator (written and verbal), you will also fit our workplace culture demonstrating strong interpersonal skills.