Desktop Support MUST A CLEARANCE

Job Description

We are seeking a Help Desk Specialist (( 4 Positions)) to join our team! You will resolve computer-related issues for our Government clients.

MUST HAVE A TS/SCI Clearance and a CompTIA Security+ce

Responsibilities:

Under minimal supervision provide front line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.

Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.

Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.

Interacts daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner.

Responsible for removal and proper disposal of old equipment and data deemed Classified.

Operational requirements dictate 24/7 manning; shift work will cover nights and weekends.

Responsible for documenting, upgrading and replacing hardware and software systems.

Supports and maintains user account information including administration rights, security and system groups.

Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.

Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.

Qualifications:

The ideal candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals.

Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations.

Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking.

Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items.

Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).