Systems Analyst / Help Desk Analyst

Job Description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

Being able to work on helpdesk trouble tickets and follow up on them (daily basic)

Troubleshooting ability

Active Directory and Office 365 account management (create, disabled, Password resets)

Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)

Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc

Support Microsoft Teams, Zoom, WebEx

Install and provisioning Windows client OS

Mapping Printers and Network Drives

Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.

TCP/IP knowledge to troubleshoot basic problems on LAN

Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)

Maintaining IT team support documentation

Being able to follow instructions and collaborate with Co-workers

Qualifications:

Bilingual is a plus - English and Spanish Ability

Certifications are a Plus.

Desired Qualifications 3+ years’ experience in a technical support

Previous experience in IT, computer science, or other related fields

Strong problem solving and critical thinking skills

Ability to learn new technologies quickly

College Degree is a plusCompany Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;