Job Description
Life’s not about a job, it’s about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We are looking for an Outside Sales Rep to join our team! We put people first, value integrity and attention to detail in our work. We’ll change everything you ever might have thought about working in the funeral services industry. This isn’t your typical job. But we’re not your typical company, either.
What we offer
· Unlimited Income Potential via aggressive commissioned incentive package
· Stability – SCI* is the nation’s LARGEST provider of funeral, cremation and cemetery services
· Full benefits available (Including Medical, Dental and Vision Insurance, Tuition Assistance Program, PLUS a 401K with a GENEROUS company match)
· Certified Great Place to Work since 2017!
· Company provided leads
· Best in class ~ Our very own professional training platform: Dignity University
· The Worlds #1 CRM platform, Sales Force and other best in class technology platforms
· We invest in the career progression of our associates (internal advancement!)
Keep reading to explore your PURPOSE!
Please note, this is a commission-based sales role.
What you would be doing:
Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.
JOB RESPONSIBILITIES
Lead Generation
Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve results; often works nights and weekends
Build Relationships with Families
Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Acts as one team, setting arrangement continuation visits within two to three days after the service
Shares family concerns with rest of the SCI team
MINIMUM Requirements
Education
High school education or equivalent
1-2 years of college or equivalent experience
License
Current state/province issued driver’s license with an acceptable driving record
In states/provinces where required, must hold a Funeral Directors License to perform this role
Experience
Sales experience or one to two years industry experience or equivalent education
Previous experience with Customer Relationship Management (CRM) systems is a plus
Knowledge, Skills and Abilities
Basic computer and technology skills within a sales environment
Ability to work well in a team, as well as independently
Ability to work beyond “standard” hours as the need arises
Good driving record
Good work ethic
High-level of integrity
Creative, outgoing and energetic
Comfortable presenting in front of others
Desire to help others
Bilingual, knowledge of another language is a plusCompany Description
As Dignity Memorial® providers, we believe there is no greater responsibility than honoring and preserving the story of one’s life. Whether you’re planning a funeral for a loved one, or making your own arrangements in advance, the celebration of a lifetime begins with Dignity Memorial’s compassionate funeral planners. As North America’s largest provider of funeral, cremation, and cemetery services, the Dignity Memorial network cares for thousands of families each year.
What does that mean to you? Our associates feel that funerals and memorial services should be as unique as the individual they honor. We help families create meaningful memorials to truly celebrate the life of their loved one.