Client Services Executive

Client Services - Transfer Agent

Oakbrook IL, hybrid (Monday-Wednesday in office, Thursday and Friday WFH)

Engtal’s client is a fund administration specialized in hedge funds, real estate, cryptocurrency, venture capital, mergers, and private equity funding. This is a global business with offices in 6 continents and they are debt free. They have continued to do well even in down markets and expanded exponentially over the last couple years.

USPs – why them? –

They are well recognized in the space, with 30 years in the industry and over 25 awards they are well respected

They are seeing exponential growth and have grown the Oakbrook office from 33-53 in three years.

They have grown their clientele from 1,000 to 2,500 in the last three years

High growth potential, this role could grow into overseeing a team, running operations, specializing in an area, etc.

Their client retention is 99%, which is well above industry standard

Opportunity for profit sharing within their benefits

They give back to the community and have donated to the following causes: Greater Chicago Food Depository, Heart to Heart Foundation, Akshaya Patra Foundation, in addition to many other non-profits

Products / Services (Webs) –

Engtals’s client is a fund administrator that offers cost effective and reliable fund solutions. They are in the top 10 globally for hedge fund administrators, standing at $260B in assets.

On a Given Day, You Will:

Serve as the liaison between our clients, their investors, and other parties such as counterparties and auditors.

Answer questions and provide confirmations on investments, AML (Anti-Money Laundering), KYC (Know Your Customer) of new account opening, Fed and SWIFT wires, and ACH payments.

Assist investors by accurately answering questions regarding eligibility to enter and exit funds.

Identify needs and quickly assess issues, ask appropriate questions, and complete research in order to provide solutions to the client’s satisfaction and within legal compliance.

Guide clients and investors on how to access statements by using the online portal for documents and transactions.

Exhibit a welcoming, client-focused approach to all interactions and use professional communications, verbal and written, that are clear and concise.

Be well-versed and knowledgeable in entering and exiting funds, and solve complex client issues including AML, KYC, EDD, source verifications.

Independently research industry best practices and regulatory mandates to answer client and investor questions.

Organizational excellence - experience in organizing resources, procedures, and tools efficiently and effectively to quickly resolve issues and compose messages and documentation for clients.

Required Qualifications:

7+ years of financial services experience at a financial institution such as a bank, private bank, brokerage firm, or fund administrator.

Strong knowledge of fund administration, fund operations, financial services or regulatory environments.

Expert knowledge of transfer agency operations, policies, and procedures.

Salary

Determined based on years of experience. Will offer a competitive rate. Candidates who apply need at least 7 years in the financial services/banking space to be considered.