Business Process Improvement Manager

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Business Process Improvement Manager -St. Petersburg, FL

FinTrust Connect, a trusted partner of a well-established financial institution, is in the search of a Business Process Improvement Manager in the Greater Tampa Bay Area to lead our client's efforts in optimizing business processes organization wide. This role involves spearheading the modernization of services and technologies through digital transformation in a consistent and methodical manner. The ideal candidate will possess a deep understanding of current business trends and robust project management skills. This pivotal role aims to develop and enhance our client's processes, enabling the business to operate more effectively and efficiently.

Why this Opportunity?

Culture: Our client has grown from a small local company to a diverse corporation known for its innovative products and superior customer service. They recognize the changes taking place in the domestic and global economy, as well as in society and strive to respond to those changes with a spirit of understanding, growth, innovation, and entrepreneurship, developing new products, services, and partnerships.

Workplace (On-site, Hybrid, Remote): Hybrid (3 days in office/2 days at home) in St. Petersburg, FL

Requirements:

Bachelor's degree in business administration, Information Technology, or related field.

Certification in Project Management and Process Improvement methodologies (e.g., Six Sigma, Lean) is highly desirable.

A minimum of 5 years of proven experience as a Business Process Improvement Manager or similar role, with a focus on digital transformation.

Strong analytical skills and business acumen, with the ability to manage complex projects and drive digital adoption.

Excellent verbal and written communication skills, with an assertive approach and confidence in expertise.

Strong relationship management skills and the ability to build and maintain client relationships.

Description:

Lead digital transformation initiatives, ensuring effective design and transition of newly implemented technologies and services.

Develop and manage strategic relationships with internal and external business leaders and stakeholders to drive targeted business process improvements.

Demonstrate exceptional communication and problem-solving skills to influence and engage stakeholders effectively.

Guide teams through the creation or significant redesign of business processes using the Four D’s framework (Define, Design, Document, and Discipline).

Assist in developing and executing process roadmaps, providing ongoing support to process owners.

Cultivate a best-in-class process management capability throughout the organization.

Enhance overall process skill sets within the company by identifying training needs, creating development plans, and supporting Business Process Owners and Subject Matter Experts (SMEs).