Hotel General Manager-Best Western Williamsburg, VA

Hotel General Manager

The General Manager is responsible for many different facets of the hotel. They must possess knowledge of interdepartmental relationships as well as management/supervisory knowledge, skills, and ability to handle/resolve guest complaints. This position also requires the ability to communicate positively with guests and co-workers and to professionally represent the property at all times. Familiarity with accounting, budgeting, forecasting and other financial skills are required. Knowledge of staffing to include recruiting, payroll processing and other Human Resources facets involved in the running of a hotel is also a requirement.

Benefits

Insurance

Paid time off

401K

DailyPay: Access your pay when you need it!

An added plus; If you like to travel, you will receive special team member hotel rates.

Responsibilities:

Hotel Profitability: Ensures attainment of the budget for all departments

Monitors compliance with staffing guidelines and budgeted payrolls by all departments

Monitors compliance with annually established room rate plan and applies principles of yield management

Establishes annual incentive programs for all department heads

Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals

Conducts audits on a quarterly basis of departmental procedures and results

Monitors Daily Rooms Inventory Control and merchandising procedures

Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment.

Monitors and ensures compliance with amenity programs, company standards, and promotional materials

Develops annual operating budget

Monitors operating expense-tracking system for all departments

Asset Management: Ensures the attainment of a superior hotel property

- Develops annual Capital budget.

- Ensures completion of all Capital items.

- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.

- Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems.

Accounting: Ensures that the property complies with NHG Accounting Policies and Procedures

Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets

Evaluates all guest complaints and ensures corrective action is taken by department heads

Monitors response letters/corrective action program on response cards

Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property

Assures compliance with established M.O.D. Program

Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan

Assists Director of Sales in development of annual Marketing Plan

Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly

Assists Director of Sales with marketing efforts

Conducts “Rap Sessions” with Director of Sales monthly

Ensures that the Director of Sales conducts “Rap Sessions” with all sales managers on a monthly basis

Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan

Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals

Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients

Enhances the property’s community image and stays abreast of competition, and new developments to maximize profitability

Ensures that required sales reports are submitted in a timely manner

Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals

Ensures that all hiring and termination practices adhere to A and A Hotels’ policies and procedures, state and federal laws and protects the company’s “at will” employer status

Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines

Ensures compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual

Ensures development and maintenance of position descriptions in each associate’s personnel file (signed and dated by associate)

Reviews with department heads any revisions/additions made to position descriptions

Monitors departmental adherence to Performance Standards

Conducts annual performance evaluations with all department heads

Ensures all department heads conduct annual performance evaluations with their associates

All performance evaluations will include a goal oriented action plan for the coming year

Encourages promotion from within and associate development through goal setting and associate training

Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly

Reviews departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness

Coordinates with Corporate Director of Training and Development a minimum of five weeks of scheduled classes per year

Monitors HR compliance with formal orientation program; All associates will complete an orientation, and all new hires will complete orientation within two weeks of hire date

Ensures new associates receive formal training by using the step-by-step training guides

Training guides will be signed, dated and placed in personnel file upon completion

All new associates will complete training evaluations within 30 days of hire date

The appropriate supervisor will correct training deficiencies

Supervisors will complete Educational Institute’s Supervisory Skill Builders course

The Certified Hospitality Supervisor exam to receive the CHS designation is optional

Ensures property is in compliance with all Federal and State laws with regard to all personnel practices

Personal Development: Ensures continual efforts are made to increase management abilities and knowledge

Attends annually a minimum of one advanced management-training seminar

Attends corporate management sponsored events

General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies

Perform all other duties as assigned by management.

Educational/Vocational Preparation:

Bachelor’s degree in Hospitality/Restaurant Management and/or comparable experience gained through 5+ years previous Hospitality Management on-the-job training. Previous supervisory experience is required.

Qualifications:

Certification in Hotel Administration highly desired

Three years of progressively responsible hospitality experience

Outstanding leadership qualities

Seasoned management/supervisory skills

P&L/financial management experience

Strong computer and Internet skills

Organized and detail oriented

Neat, clean, and professional appearance

Safety and customer service oriented

Professionalism beyond reproach

Outstanding moral, ethical character

Fluent English-speaking and writing skills

This position involves a high degree of social skills and ability to perform work under pressure.

Good oral and written communication skills

Ability to maintain a pleasant, positive and helpful demeanor

Flexibility to work days, evenings, weekends, and/or holidays

Neat, clean, and professional appearance