HelpLine Tier 1 Support

Our direct client is looking for a HelpLine Tier 1 Support agent based out of the Elk Grove area Onsite.

Title: HelpLine Tier 1 Support

Location: Elk Grove, CA

Work Type: 5 day s a week -On-site(NO REMOTE)

Duration: 12 months +

W2/C2C resumes to

Key Qualifications

* Motivation and ability to work as part of a distributed team

* Good interpersonal communications and customer service skills

* Excellent English-language oral and written communications skills

* Excellent telephone and email etiquette

* Excellent time management and multi-tasking skills

* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment

* Ability to maintain composure and customer-service focus in stressful situations

* Strong troubleshooting and problem resolution skills

* Conceptual understanding of IP networking and basic network troubleshooting skills

* Conceptual understanding of multi-tiered and web-based information systems architecture

* Experience providing hardware and software technical support for iOS devices

* Experience using an IT service management or CRM system for tracking

technical support cases

* Experience using a knowledge base system

Preferred Skills

* Cisco CCNA certification or working towards certification

Skill Sets

Customer Focus- At least 1 year Is Required

Mac OS X - At least 1 year Is Required

iOS - At least 1 year Is Required

Problem Solving - At least 1 year Is Required

Empathy - At least 1 year Is Required

Time Management- At least 1 year Is Required