Network Voice Sales Engineer II

Job Purpose

This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and contributor to product development and process improvement.

Essential Functions

Pre-Sales Opportunity Assessment, Solution Development and Design for Complex CB Network Services, Presentation of Solution to Customer, and Pre/Post-Sales Technical Support (60%)

Assist Network Specialists in pre-qualifying network opportunities

Lead customer technical discovery process to determine what alternatives would best meet customer objectives and be technically feasible for Cincinnati Bell to deliver a complex profitable solution

Identify and develop solution alternatives and be responsible to qualify solution feasibility with internal Cincinnati Bell resources (engineering, product house, operations, BMO, etc.) for complex network solutions

Create network diagrams, assist in proposal generation, and be a key resource in solution presentation to the customer

Serve as an escalation point for pre-sales technical questions/issues

Participation in the hand-off of complex solutions to BMO

Act as a lead for significant customers trouble/network issues

Responsible for coordinating/delivery of RFO

Ability to understand and design integrated network solutions

Ability to engage resources from CBTS to deliver end-to-end solutions

Participate in pricing/cost analysis for solutions

Regular involvement with the Product House, Engineering, and BMO for input to product development, cost reductions, implementation issues, and process design and improvement

Technical Sales Leadership and Personnel Development (40%)

Escalation point for the most critical solutions and the most complex designs

Leadership in assisting in the education and development of both the Network Sales Engineers and Network Specialists

Hold regular meetings to review ICB designs and their feasibility

Education

A Master's Degree or equivalent

Certifications, Accreditations, Licenses

Network Certification a plus (CCNA, CCDA)

Voice platform certifications CUCM, UCCE, Avaya Call Center, Gensys, Five9s preferred

Experience

Over 10 years in complex network design

Strong sales engineering background experience in local and wide-area voice and data networks

Must have excellent verbal and written communication skills, excellent analytical ability, good judgment, and the ability to work as a part of a team in a fast-paced, environment

Technical experience with CB network services, operations, support, and processes

Special Knowledge, Skills, and Abilities

Strong technical skills for Telecom; voice, data, Internet, LAN, WAN, IP routing

Strong experience with customer telecommunication applications

Extensive experience with the design or engineering of highly complex products and services

Experience with a wide range of technologies and services

Knows processes to implement complex telecommunications products and services

Exceptional organizational, leadership, and problem-solving skills

Deep technical knowledge of interworking of all CBT/CBAD products

Experience with customer storage, security, server, and infrastructure scenarios

Deep sales experience in evaluating and presenting solutions to meet customer's need and requirements

Advise account teams and Sales Engineers on sales strategy

Supervisory Responsibilities

Team leadership/team development role

Altafiber:

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