Application Analyst

This role is on-site 3 days per week in the Pittsburgh office. Candidates must be in the Pittsburgh area.

We are seeking an Application Support Analysts based in Pittsburgh, Pennsylvania. In this role, you will be involved in various aspects of application support, including troubleshooting complex bank enterprise applications, database management, and network infrastructure maintenance. This role also involves working with cloud computing concepts and platforms, and you will be expected to manage and support applications in cloud environments.

Responsibilities

• Troubleshoot and provide support for complex bank enterprise applications, including application upgrades, vulnerability management, and custom-built applications

• Manage database systems like SQL Server and SSIS ETL functionality, including rewriting complex queries and performing database maintenance tasks

• Handle network protocols and infrastructure components, including routers, switches, and firewalls

• Utilize monitoring and diagnostic tools for proactive system health monitoring and troubleshooting

• Work with virtualization technologies and containerization platforms

• Familiarize yourself with cloud computing concepts and platforms, and manage and support applications in cloud environments

• Handle incident management, including ticket triaging, prioritization, resolution, and escalation in line with defined SLAs

• Maintain proficiency in change management processes, including assessing the impact of changes, planning deployments, and executing change implementation

• Communicate technical information clearly and concisely to both technical and non-technical stakeholders

• Collaborate effectively with cross-functional teams and build positive working relationships

• Utilize advanced analytical skills to analyze complex technical issues, identify root causes, and develop effective solutions

• Prioritize tasks based on business impact and urgency, and ensure compliance with regulatory standards and organizational policies in all application support activities

• Create comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge base articles

• Maintain accurate and up-to-date documentation to facilitate knowledge sharing and enhance support efficiency.

• Must have a minimum of 5 years experience in the role of Application Analyst

• Proficiency in Database management and configuration is required

• Experience in working with EO/IR systems is essential

• Proficiency in Microsoft tools and applications is a must

• Must have experience in AB Testing and its applications

• Knowledge and experience in Active Directory is required

• Must have the ability to troubleshoot and resolve issues related to Computer Hardware

• Experience in Configuration Management is a must

• Proficiency in SSIS ETL is required

• Must have knowledge and experience in .NET C++ programming

• Application Support skills are essential for this role