National Account Manager

Summary:

The Manager National Accounts actively interfaces with customers, presents new products, and services existing business. The Manager National Accounts will provide market information; initiate monthly on-site visits; and participate in trade shows. The Manager National Accounts will develop, maintain, and expand customer base; achieving sales volume and profits consistent with company objectives. Manage daily activities of all team employees and oversees activities involved in team accounts.

Essential Duties and Responsibilities:

Present new products and a full line of the company's capabilities; pursue and evaluate new business potential, visit stores, evaluate codes, make recommendations on product offerings

Forecast sales production needs, quantities, and trends. Compare sales performance to budget actuals

Provide customer support through on-site visits, follow-up on customer requests, resolving customer problems, develop product line information, review and process customer correspondence, review customer artwork

Coordinate efforts of brokers: prepare pricing, samples, correspondence, resolve shipping problems, and provide information for sales presentations

Review Finished Goods on Hand report and Excess or Slow Moving inventory; interface with customer and production; complete weekly report sales report, sample request, art work requirements

Customize marketing information; prepare sales documentation, which includes product information, sales quotes, and delivery information

Identify customer problems; make emergency on-site visits when needed; suggest and implement solutions

Supervise the daily activities of team staff, providing coaching and instruction as necessary

Networking within national accounts in order to secure all business opportunities

Ensuring internal company functions give the highest level of customer service to national accounts

Monitoring incoming orders and ensuring these are fulfilled effectively

Holding regular monthly meetings with internal stakeholders about key accounts

Investigating and resolving queries and issues raised by national accounts

Taking a proactive approach to account management

Arranging meetings with all relevant decision makers within the customer

Supervisory Responsibilities:

None

Education Requirements:

Bachelor’s degree in Sales, Business Administration or relevant field

Experience Requirements:

5 plus years’ experience as a salesperson in a buyer/sales relationship and extensive sales experience in the Consumer Products Industry. Preferred experience in Personal Care Products and Health & Beauty.

Competencies:

Knowledge of the consumer products industry, national brand/private label industry, and/or the health and beauty care

Demonstrated team player

Broad business background to include product forecasting and understand customer margin/profitability data

Excellent interpersonal skills and a proven track record of growing business

Knowledge of sales analysis and metrics

Outstanding communication, interpersonal and leadership skills

Excellent organizational and time management skills

Ability to work well with others and motivate people

Project management skills

Exceptional presentation skills and ability to influence others by effectively using data

Experience identifying and acquiring new customers and acquiring new sales

Certificates, Licenses, Registrations:

None

Travel:

50%

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.