Desktop Systems Engineer

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology Solutions

Details:

Term: 6 month contract - potential extension

Location: Hybrid/Onsite 3 days a week in Carlisle, PA office.

Schedule: Mon-Friday 8-5pm

FLSA: non-exempt/Hourly.

Up to $40.86/hr ($85K) commensurate with experience.

Position Overview

What you'll do as the Desktop Systems Engineer

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Desktop Systems Engineer is responsible for the planning and engineering of our customer's systems infrastructure. This includes:

Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents.

Install, configure and support new hardware and software for service requests.

Document resolution to desktop issues, propose solutions to root cause problems.

Maintain hardware and software inventories.

Assist with project-based work as needed and as directed by leadership.

Respond to incidents by phone or email in a timely manner. Additionally, provide written receipt of Incident and convey the expected resolution time.

Update customer ticketing system, inventory/asset management systems as required, and complete appropriate paperwork for customer acceptance.

What you'll bring to the table:

Proficient in laptop and desk top support

At least 2 years of experience in a technical support capacity

Enterprise printing support and troubleshooting experience is a must.

Experienced with IT project-based work

Working knowledge of Microsoft MECM management tool.

Independent and trustworthy

Superior customer service and interpersonal skills

Excellent oral and written communication skills.

Ability to lift 50 lbs

Education:

Associated degree in IT related field required - Bachelor's preferred

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits and as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!