Director of Front Office Operations

Company Description

Hotel Hugo is a stylish and sophisticated hotel located in Manhattan's vibrant West SoHo neighborhood. Inspired by the area's rich history and industrial vibe, the hotel offers contemporary luxury and bohemian chic. With its sparkling glass-enclosed rooftop bar and Café Hugo's farm-to-table cuisine, Hotel Hugo embodies a unique style and spirit that attracts artists, publishers, and design enthusiasts.

Role Description

This is a full-time on-site role for a Director of Front Office Operations at Hotel Hugo in New York, NY. The Director of Front Office Operations will be responsible for overseeing all aspects of front office operations, including customer satisfaction, training, and budgeting. The role requires strong leadership and organizational skills to ensure smooth and efficient operations.

Qualifications

Experience in Hotel Front Office Management 3+years

Demonstrated ability to manage and improve customer satisfaction

Strong knowledge of front office operations and procedures

Experience in training and development of front office staff

Excellent communication and interpersonal skills

Proven ability to manage budgets and control costs

Proficiency in hotel management software

Attention to detail and problem-solving skills

Open schedule availability