General Manager

Job Summary

General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.

Essential duties for a General Managers may include, but are not limited to the following:

People:

Actively seek growth opportunities or assignments for development.

Communicates effectively and timely with all guests (internal and external)

Takes an active role with all new team members.

Subject matter expert and adherence to all systems and processes

Effectively demonstrates our Cultural Principles in every interaction.

Performance:

Upholds standards and takes corrective action when standards are not being met.

Empowers team members to maintain WOW guest service with every interaction.

Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.

Engages and fosters external community relationships to include recruitment and sales growth, e.g, digital platforms and catering.

Profit:

Ability to increase same store growth through sales and guest counts.

Understands the Restaurants P&L results.

Understands how quality, service, and cleanliness impact sales.

Actively participates in inventory management.

Demonstrates and upholds all safety and security standards.

Engages in all LTO throughout LTO life cycle; including training and POP by deadlines.