Hotel Front Desk Receptionist

Job Description

$16 - $18 hourlyResponsibilities:

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Mitigate customer complaints as needed

Communicate with housekeeping to make sure guest rooms are ready

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications:

Well-versed in taking telephone calls and handling stressful situations

Must have graduated high school, received a GED or equivalent

Exhibits working knowledge of Microsoft Office and reservation management systems

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

1+ year of hotel industry experience or related job preferred About Company

A stay at Hampton Inn & Suites Baltimore Inner Harbor places you in the heart of Baltimore, within a 10-minute walk of Baltimore Convention Center and National Aquarium in Baltimore. This hotel is 0.7 mi (1.2 km) from Oriole Park at Camden Yards and 1 mi (1.5 km) from Baltimore Inner Harbor Marina