Automotive Service Advisor - Audi, BMW, Volvo

Job Description

Automotive Service Advisor, European & ExoticsWe are seeking energetic Automotive Service Advisors (Audi, BMW, Volvo) who enjoy providing premium customer service and want to be rewarded for their efforts.

Established in 1957, MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.

Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.

Service Advisor Responsibilities

Greets customers promptly

Obtains customer and vehicle information

Clearly reports all vehicle symptoms as described by the customer

Meets with customers and determines their service needs

Determines and recommends needed maintenance base on age, mileage, and vehicle history

Prepares complete and accurate estimate of cost for labor and parts

Monitors the progress of each vehicle throughout the day, updating customers frequently

Verifies that final invoice matches work performed on the repair order

Increase customer satisfaction by building customer relations

Maintains company standards for ethical business practices, professional image, orderliness, customer service, and community relations

Increases profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Oversees and participates in quality control

Participates in the development and documentation of standard operating procedures as neededService Advisor Qualifications

Prior experience as a service advisor or service writer preferred

Possess above-average phone and communication skills

Bring a positive, upbeat attitude to this role and be comfortable up-selling clients

Excellent follow-up and follow-through skills to ensure client satisfaction

Must have the ability to communicate technical information in non-technical terms to clients

Ability to evolve and adapt to changing business needsTotal Rewards:

Commission Based Pay

Medical, Dental and Vision

Life, Short-Term, and Long-Term disability

Paid time off: vacation, holidays, and sick time

401K with company match up to 4%

Discounted manufacturers’ lease programs

Service and parts discounts

Flexible work schedules, including no late evenings, day off during the week

NO work on SundaysCareer Growth:

Training and Development opportunities

Growth & Promotional Opportunities

Career Mobility across 14 European brandsMAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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