CUSTOMER SERVICE REPRESRENTATIVE

Job Description

Description:

Freytag’s Florist is a family-owned and operated florist serving the Greater Austin Area since 1974. Our mission is to put smiles on faces with flowers, plants, and products of beauty and exceed our customer’s expectations in all that we do. It is because of this mission that we have been named Austin’s best florist for several years by multiple news sources. We truly appreciate our community and thoroughly enjoy serving them!

Our vision is to create a work community that our team is excited to be a part of and is inspired to go the extra mile for our customers. We are currently seeking self-motivated, high-energy individuals with a passion for providing excellent customer service in a professional manner.

The Customer Service Representative position is primarily responsible for providing customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. In this position you are the face of our company, promoting the highest level of friendliness, helpfulness, and efficiency while working in a team environment. You must be able to resolve general customer service issues, maintain and create new customer relationships, perform other related duties as assigned or requested. The candidate must be comfortable working both alone and as part of a team. This is not a floral design position.

Freytag’s Florist is proud to offer the following benefits to our full-time team members:

Health Insurance

Vision Insurance

Dental Insurance

401k

Company Sponsored Life Insurance

Paid Vacation

Employee discounts up to 50% off

Six Paid Holidays throughout the year

On-Demand PayRequirements:

High standard for exceptional customer service.

Positive approach to your work and interaction with others.

Proficient at typing and spelling.

Comfortable working on a computer.