Senior Process Analyst

· Bachelor’s degree of Industrial Engineer or Business Administration with IT computer background

· Establishes a culture of continuous process improvement focused on quality of service, operational controls, and efficiency.

· Develops a framework for process improvements and aligns processes with company directions, customer requirements, internal operations, and process improvement models.

· Makes use of rules/standards to manage business process programs/ initiatives, monitoring effectiveness of deployed processes, and establishment process owners/ teams in support of improvement suggestions.

· Being able to influence change as an opportunity to improve business operations so as to gain support, acceptance, and commitment from the practitioners.

· Empowers the organization to embrace quality ethics as a means of achieving customer satisfaction.

· Understands business requirements and analyzes constraints

· Establishes quality objectives, plans and strategies.

· Conducts process assessments, quality audits, risk assessments, and productivity reporting.

Establishes quality objectives, plans and strategies. Conducts process assessments, quality audits, risk assessments, and productivity reporting.

Skills

· Business process analysis skills

· Methods analysis / systems design

· Knowledge in IT Systems

· Process compliance audits/quality reviews

· Knowledge in process improvement models (i.e CMMI, ITIL, Lean Six Sigma)

· Time accounting analysis

· Data gathering skills

· People handling skills

· Time Management

· Flowcharting / process diagramming

· Presentation and training skills

· Flowcharting tools (preferably Bizagi)

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

More than 4 years of relevant work experience required for this role

Working rights required for this role

Full time