Team Leader

TEAM LEADERS - DIGITAL PAYMENT ACCOUNT

Earn up to P30,000/month for this position

19/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS:

Experience in handling financial docs (invoices, receipts, billing statements, etc.) or CS handling billing or finance-related

Experience in Data Entry/Analysis is preferred but not a requirement especially if the previous criteria are met

Great Communication Skills - able to respond via communication channels (Slack, Viber, Skype, MS Teams)

Willing to work onsite

RESPONSIBILITIES:

Effectively provide support to program customers

Serve as the main liaison between the client and the team

Take the role of primary Quality Assurance Analyst in some cases by:

Handling agent performance assessments;

Sharing feedback with agents;

Attending calibration meetings; and

Coordinating with internal QA teams

Communicate program, process, and product updates with team members

Monitor team schedule adherence

Coordinate with the Workforce team for coverage needs

Identify training needs and opportunities by:

Conducting coaching sessions and meetings;

Providing feedback and performance improvement plans; and

Recognizing high performance and rewarding accomplishments

Foster a culture of open communication and encouraging teamwork

Help maintain workplace culture by taking the lead in displaying adherence to company procedures and policies

Accomplish other tasks as needed by the program

Summary of role requirements:

Flexible hours available

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 20 May 2024

Expected salary: 30,000 per month

Full time