Regional Field Service Technician

Job Description

Job Title: Regional Support Technician

Location: Chicago, IL

Job Summary:

Our Client is hiring for a Regional Support Technician.

You'll play a vital role in maintaining and supporting robotic systems across the Chicago region. This position involves extensive travel, providing technical expertise, and ensuring top-notch customer satisfaction. If you're skilled in mechanical, electrical, and robotic troubleshooting, and committed to safety and service excellence, we want you to apply!

Key Responsibilities:

Perform preventive and emergency repairs on robotic systems to ensure optimal functionality.

Serve as a technical support resource for fellow team members, offering guidance and assistance.

Conduct comprehensive technical training sessions to enhance the skill set of colleagues.

Prioritize safety in all tasks, adhering to protocols both on-site and internally.

Manage equipment maintenance and spare parts inventory efficiently.

Collaborate with Regional Sales Managers to streamline service support activities.

Foster a positive work environment and promote teamwork among team members.

Qualifications:

Associate's Degree (AA) and a minimum of six years of relevant experience and/or training.

Willingness to travel extensively with a valid driver's license and comprehensive automobile insurance.

Proficient in mechanical, electrical, and robotic troubleshooting and repair.

Strong customer service skills with a focus on maintaining positive client relationships.

Experienced in providing phone support and troubleshooting repairs.

Ability to handle service trip reports and organize spare part orders effectively.

Demonstrated capability in resolving safety and service-related issues.

Previous experience in a similar field service position.

Must reside in the Chicago region or nearby.

Why is This a Great Opportunity:

Join a reputable and well-established company with a longstanding client base.

Competitive salary with potential for significant overtime earnings.

Generous benefits package including an excellent 401K match.

Opportunities for professional growth and development within the company.

Work within a supportive team environment focused on achieving excellence in service delivery.

Rotational on-call schedule with weekends off every fifth week.

No sponsorship available.

Note: This is not an entry-level position; candidates must have substantial experience and expertise in mechanical, electrical, and robotic systems. The role involves 100% regional travel within the Chicago area.

Must-Have:

Valid Unrestricted Driver's Liscense

Auto Insurance

Tools

You should be proficient in:

PLC Troubleshooting Skills

Creating Preventive Maintenance Plans

Electrical Troubleshooting Skills

Mechanical Troubleshooting Skills

Hydraulics Experience

Troubleshooting Industrial Automation Equipment

PLC Programming Experience

PLC Wiring Experience

Experience in a Manufacturing Environment

OEM (Original Equipment Manufacturing)

Machines & technologies you'll use:

Programmable Logic Controller (PLC) (Fanuc, Allen Bradley)

Salary info:

$37 - $40 / hr