General Manager - Hilton Garden Inn - Jacksonville, FL

Position Summary:

The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities:

Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service.

Work in a cooperative and friendly manner with fellow associates.

Effectively lead the Executive Committee to reach the goals of the property.

Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P L management, RevPAR.

Ensure the property is compliant in all departments, growing the business year over year.

Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food beverage to achieve increasing pricing goals as warranted to maximize revenue.

Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

Bachelor's degree in Hotel Management or related business field

Minimum 3 years' experience in Rooms and/or Food Beverage functions

Strong business communication skills verbal and written

Strong presentation skills and ability to lead team at leadership and hourly level

Knowledge of federal, state and local employment laws and regulations

High work ethic and self-initiative

Strong computer skills in Microsoft Suite

Some travel may be required

Regular attendance according to established guidelines

Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation

Professional image as perceived by subordinates, peers, superiors, guests and community

Must possess basic computational ability

Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all timesmaintain calm and professional demeanor in sometimes high pressure situations

Ability to converse calmly with upset associates, superiors and guests in intense emotional situations

Ability to participate in and lead departmental and/or hotel team meetings

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location Description

9745 Gate Parkway North, Jacksonville, Florida 32246

Whether you're in town for business, to board a cruise ship or simply enjoy a sunny Florida vacation, the Hilton Garden Inn Jacksonville JTB/Deerwood Park hotel offers everything you need.

Our hotel in Jacksonville, FL, is just minutes from the University of North Florida and Jacksonville University campuses, St. Johns Town Center, Mayo Clinic, Cinemark Tinseltown theater and downtown Jacksonville. Walk to movie theaters, shopping and local dining.

Requirements

Physical Requirements:

Sit, stand and walk for varying lengths of time

Lift approximately fifteen (15) pounds

Good communication skills, both written and verbal

Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions

Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed