Player Services Representative

We are currently looking for a Part Time 38 Player Services Representative to join our Newcastle Player Services Unit 3 team located at the Newcastle Casino working .

Summary:

Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.

Responsibilities:

- Provides first class customer service - courteous and helpful to all internal and external customer types

- Answers questions in a courteous and professional manner

- Partners with internal and external services as needed to ensure appropriate referral is made

- Greets and engages with a smile

- Determines and meets needs

- Seeks positive experience and outcomes

- Completes all training and development requirements and participates in continuing education opportunities

- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

- Shares responsibilities for maintaining adequate supplies and equipment

- Maintains general upkeep of work area and maintains a safe environment

- Observes and addresses potential environmental hazards and risks

- Maintains and promotes professionalism

- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics

- Adheres to Chickasaw Nation dress code standards

- May provide break coverage for others as assigned

- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit

- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

- Maintains spreadsheets and databases and inputs data entry

- Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.

- Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System

- Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership

- All other duties as assigned

Competencies:

Essential:

- Follow instructions, both written and oral

- Adhere to all scheduling and attendance requirements

- Honesty, truthfulness, reliability, accountability

- Read, understand and apply regulations and policies

- Communicates verbally with team, departments, guests and management

Skills:

Essential:

- Must be familiar with the MS Office Suite of products

- Accurately type 25 words per minute

Experience:

Essential:

- No prior experience required.

Education:

Essential:

- High School, GED or Equivalent

Credentials:

Essential:

- Pass gaming background check

- Pass Title 31 testing relevant to position

Working Conditions:

Essential:

- May work where cigarette smoking occurs

- Bright and Flashing lights

- Customer service

- Fast-paced

- Noisy

- Team-oriented

- Pass pre-employment drug test

- Use computer up to 75% of shift

- Sometimes lift and or carry up to 50 lbs

- Sitting up to 50% of shift

- Standing up to 100% of shift

- Walk up to 100% of shift

- May work flexible schedule

- May work holidays

- May work weekend shift