Client Onboarding

JobID: 210507858 Category: Onboarding JobSchedule: Full time Posted Date: 2024-05-06T14:57:33+00:00 JobShift: : Own our Client's Onboarding experience end to end!

Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.

As a Client Onboarding Vice President within the Commercial Bank, you will spearhead a project team dedicated to providing support for the implementation of our products and services.

You will collaborate with both clients and internal stakeholders to ensure a top-tier experience.

This role often represents the client's initial interaction with JP Morgan Chase.

This is a talent networking requisition and not an actual position.

Job Responsibilities * Own the product implementation and training experience for your assigned clients * Meet and connect with clients through WebEx, Zoom, and other collaboration technologies * Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management * Manage client and partner expectations and understanding throughout the implementation process * Exhibit ownership of implementations experience and own client satisfaction results * Work with partners in Operations and Product Management to streamline processes * Identify instances of business risk and show ownership of issues when they arise * Scope client requests and translate business requirements into detailed technical specifications for treasury services * Use Microsoft Office tools to document meeting agendas and minutes and project plans.

Use of workflow tool for status updates and document repository * Demonstrate creative problem solving and judgement and be empowered to escalate when necessary * Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations Required Qualifications, capabilities and skills * Comprehensive knowledge of Treasury Products and Services * An appreciation for being a 'keeper of our brand' with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience * Prior project management or senior project management experience * Experience in coaching or mentoring employees and proven ability to successfully manage conflict * Experience in risk awareness and skills to develop and ensure quality program set ups * Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills * Strategic thinking with the ability to adapt to change * Demonstrated team building skills and ability to work in a team environment * Ability to clearly communicate, partner and influence - leading others to a common goal * Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions Preferred qualifications, capabilities, and skills * Bachelor of Science or Business Administration Degree * PMP or other Project management Certifications * Ability to provide quantifiable management reporting * Passion for learning new operating models, technologies, and industry trends Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

* Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more * Help the community through expansive volunteer opportunities * Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees