Service Supervisor

The Service Supervisor assumes a high level of responsibility early and will oversee the daily supervision of Heavy Equipment shop operations. Successful Shop Supervisors are adaptive people, initiative-taking and independent workers.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay.

Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.

Exposure to world-class CAT training and development.

A friendly and supportive work environment.

Continuous exposure to learning and new technologies

Opportunities for advancement

Responsibilities

Contributes to a positive work environment and promotes the vision, mission, and values of BMC.

Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.

Requires basic working knowledge of equipment operation and associated operating systems.

Manage work in process for timely and correct invoicing.

Provide accurate estimates on cost and completion times of repairs.

Manage department expenses and maintain acceptable profitability.

Communicate effectively with internal and external customers and technicians.

Committed to the development and training for employees for departmental growth.

Ensures total customer service.

Must complete proper paperwork as assigned.

Preparing parts requisitions, timecards, part returns, accurate and complete service reports and other necessary reports and forms.

Other duties as assigned.

Qualifications

High school diploma required.

3+ years-experience maintaining, troubleshooting, and repairing diesel equipment.

Shift work, weekends and/or 24-hour on-call may be required.

Knowledge of troubleshooting techniques and proper repair procedures is preferred.

Organizational and time management skills required. Must have the ability to set and keep priorities and professionally manage the stress associated with dealing with a fast-paced industry and deadlines.

Must be a collaborator that is enthusiastic and hard working with the ability to complete work with minimal supervision.

High degree of interpersonal skills with excellent written and oral communication skills is required.

Must possess the personal discipline to establish the proper image as a representative of Blanchard with the ability to meet and work with the customer in a professional manner.

Strong critical thinking skills and be detailed oriented with a high level of accuracy.

Ability to deal with problems involving a few concrete variables in standardized situations.

Working Conditions:

The physical environment requires the employee to work primarily inside throughout the day.

Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.

Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.

Must be able to lift varied weights.

Seeing, reading, and writing to complete job responsibilities.

Use of computers and other forms of technology to complete job responsibilities.

Full-Time